The
majority of our ultraviolet light air purification
products carry a return policy of 30 days
from order date. After you receive your
item, if you discover the item will not
work in your home (rare) or for whatever
reason you need to return it just follow
these guidelines:
IF
YOU ARE RETURNING A CALUTECH PRODUCT
SEND
AN EMAIL TO CORPORATE1
at CALUTECH.COM WITH THE WORDS: RETURN
CLAIM IN THE SUBJECT LINE AND EMAIL
US THE SERIAL NUMBER (bar code number on
your unit), YOUR LAST NAME (OR COMPANY NAME)
AND YOUR CONTACT PHONE NUMBER.
THAT'S
ALL WE NEED.
Return the item by shipping it to:
CaluTech Product Returns
15646 S 70th CT
Orland Park, IL. 60462-5108
NOTE:
RETURN UV BULBS PACKED THE SAME WAY YOU
RECEIVED THEM, IN THE PROTECTIVE TUBE SO
THEY ARE NOT DAMAGED DURING SHIPPING. IF
BULBS ARRIVE BROKEN THEY WILL BE DEDUCTED
FROM THE REFUND.
ONCE WE RECEIVE THE PRODUCT WE WILL INSPECT
IT TO VERIFY EVERYTHING IS IN PLACE. THE
PRODUCT CANNOT BE A USED PRODUCT. IF THE
PRODUCT HAS BEEN USED OR INSTALLED THE AMOUNT
OF CREDIT WILL BE REDUCED AS FAIR MARKET
VALUE IS CALCULATED. IF THE PRODUCT HAS
NOT BEEN USED AND IS STILL IN BRAND NEW
CONDITION (SEALED IN THE PACKAGING) A FULL
CREDIT WILL BE ISSUED LESS A 15% RESTOCKING
FEE WHICH COVERS THE RESTOCKING OF THE PRODUCT
IN THE WAREHOUSE, THE READDITION TO THE
INVENTORY SYSTEM, AND THE ORIGINAL SHIPPING
& HANDLING COSTS ASSOCIATED WITH THE
ORIGINAL ORDER. THE REMAINING CREDIT WILL
BE CREDITED BACK TO THE CARD USED FOR THE
ORIGINAL ORDER. IF PAYMENT WAS CASH OR CHECK
THE REFUND WILL BE ISSUED IN THAT MANNER.
IT'S
THAT EASY!
NO
RMA OR RETURN AUTHORIZATION NUMBERS NEEDED,
NO FIGHTING WITH CUSTOMER SERVICE REPS,
NO HASSLES OR PROBLEMS. JUST SEND AN EMAIL
& SEND IT IN.
click
here for product warranty claim procedures
