The
ultraviolet light air purification
products carry a return policy of 30 days
from order date. Custom made / modified products are not returnable. After you receive your
item, if you discover the item will not
work in your home (rare) or for whatever
reason you need to return it, and 30 days has not passed since you ordered, just follow
these guidelines:
IF
YOU ARE RETURNING A CALUTECH PRODUCT
SEND
AN EMAIL TO SALES2
at CALUTECH.COM WITH THE WORDS: RETURN
CLAIM IN THE SUBJECT LINE WITH
YOUR NAME (OR COMPANY NAME), INVOICE
/
ORDER
NUMBER AND YOUR
CONTACT PHONE NUMBER. ONCE YOU SEND THE
EMAIL SEND THE ITEM TO THE ADDRESS BELOW...
After emailing us above, Return the item
by shipping it to:
CaluTech Product Returns
15646 S 70th CT
Orland Park, IL. 60462-5108
NOTE:
RETURN UV BULBS PACKED THE SAME WAY YOU
RECEIVED THEM, IN THE PROTECTIVE TUBE SO
THEY ARE NOT DAMAGED DURING SHIPPING. IF
BULBS ARRIVE BROKEN THEY WILL BE DEDUCTED
FROM THE REFUND.
ONCE WE RECEIVE THE PRODUCT
WE WILL INSPECT IT TO VERIFY EVERYTHING
IS IN PLACE. THE
PRODUCT CANNOT BE A USED PRODUCT. IF THE
PRODUCT HAS BEEN USED OR INSTALLED THE
AMOUNT
OF CREDIT WILL BE REDUCED AS FAIR MARKET
VALUE IS CALCULATED. IF THE PRODUCT HAS
NOT BEEN USED AND IS STILL IN BRAND NEW
CONDITION (SEALED IN THE PACKAGING) A
FULL
CREDIT WILL BE ISSUED LESS A 10% RESTOCKING
FEE WHICH COVERS THE RESTOCKING OF THE
PRODUCT
IN THE WAREHOUSE, THE RE-ADDITION TO THE
INVENTORY SYSTEM, AND THE ORIGINAL SHIPPING
& HANDLING COSTS ASSOCIATED WITH THE
ORIGINAL ORDER. THE REMAINING CREDIT WILL
BE CREDITED BACK TO THE CARD USED FOR THE
ORIGINAL ORDER. IF PAYMENT WAS CASH OR
CHECK
THE REFUND WILL BE ISSUED AS A CHECK MAILED TO YOUR BILLING ADDRESS. ALLOW 4 TO 6 WEEKS FOR CHECK IN THE MAIL REFUNDS.
IT'S
THAT EASY!
NO
RMA OR RETURN AUTHORIZATION NUMBERS NEEDED,
NO FIGHTING WITH CUSTOMER SERVICE REPS,
NO HASSLES OR PROBLEMS. JUST SEND AN EMAIL
& SEND IT IN.
click
here for product warranty claim procedures
