The
majority of our ultraviolet light air purification
products carry a warranty of 10 years. Warranty
length information is available on the product
information pages. Should you own a UV power
supply device manufactured by CaluTech and
any issue arises with that product we will
repair or replace that unit free of charge
(free of charge means we pay shipping back
to you and pay for any repair or replacement
necessary but we do not cover costs associated
with removal or re-installation of the product
where necessary, or packaging for shipping
back to us).
CLICK
HERE TO SEE AN EXAMPLE WARRANTY
IF
YOU ARE HAVING A PROBLEM WITH A CALUTECH
MANUFACTURED PRODUCT:
IF YOUR LIGHTS GO ON FOR A FEW SECONDS,
OR A FEW MINUTES, AND SUDDENLY SHUT OFF,
IT'S TIME TO REPLACE
THE UV LAMPS, IT IS
NOT A PROBLEM WITH THE UNIT ITSELF. IF
THE UV LAMPS DO NOT LIGHT UP AT ALL BE
SURE YOU HAVE REPLACED THE UV LAMPS IF
THEY ARE OLD. IF REPLACING THE UV LAMPS
DOES NOT CORRECT THE PROBLEM CONTACT US
AS EXPLAINED BELOW...
SEND
AN EMAIL TO WARRANTY
at CALUTECH.COM WITH THE WORDS: WARRANTY
CLAIM IN THE SUBJECT LINE
AND EMAIL US THE SERIAL NUMBER (bar
code number on
your unit), YOUR NAME & ADDRESS, (OR
COMPANY NAME), YOUR CONTACT PHONE NUMBER,
ESTIMATED PURCHASE DATE AND INVOICE
NUMBER (IF AVAILABLE). ALSO
INCLUDE A DESCRIPTION OF THE PROBLEM.
Next, send your system to us (power unit
only, no lamps) by USPS or UPS, or FedEx,
etc. - your choice. Send it to:
Calutech,
Inc
Attn Warranty Claims
15646 S 70th CT
Orland Park, IL 60462
NOTE:
NEVER RETURN
UV BULBS TO US, JUST THE PRODUCT / UV DEVICE
ITSELF.
ONCE WE RECEIVE THE PRODUCT WE WILL REPAIR
OR REPLACE AT OUR EXPENSE AND SHIP IT
RIGHT
BACK TO YOU FREE OF CHARGE, USUALLY BY
UPS AND USUALLY THE SAME DAY IT IS RECEIVED.
DURING PEAK TIMES IT MAY TAKE UP TO 3 BUSINESS
DAYS TO BE SHIPPED. WE'LL ALSO EMAIL YOU
THE TRACKING NUMBER SO YOU
CAN
TRACK
THE
PACKAGE
WHILE
ON
ITS
WAS BACK TO YOU.
IT'S
THAT EASY!
NO
RMA OR RETURN AUTHORIZATION NUMBERS NEEDED,
NO FIGHTING WITH CUSTOMER SERVICE REPS ABOUT
WHETHER YOUR COVERED OR NOT, NO HASSLES
OR PROBLEMS. JUST SEND AN EMAIL & SEND
IT IN, THAT'S IT!
click
here for replacement UV light bulbs
